Fixing Customer Loyalty Challenges: A Performance Management Success Story
This success story shows how a home services company reversed declining customer loyalty by overhauling its broken performance management system. By implementing EGExcel, they empowered managers with real-time data, simplified coaching, and expert support—leading to better service quality, higher employee accountability, and renewed client trust.
Measuring Client Trust in HR Service Responsiveness and Effectiveness
Discover why Employer’s Guardian’s Net Promoter Score of 80 places us among world-class service providers. This milestone reflects more than satisfaction—it proves we deliver responsive, results-driven HR solutions that reduce risk, save time, and enhance compliance.
What To Do During an ICE Workplace Visit
A comprehensive guide to help employers prepare for and respond to ICE worksite visits, including I-9 inspections and enforcement actions. Covers legal steps, communication protocols, employee rights, and risk mitigation strategies to ensure compliance and minimize disruption.
Protect Your Business—Stay Ahead of I-9 Compliance Risks
I-9 compliance violations can lead to costly fines and legal trouble—even when unintentional. In this blog, we break down the most common pitfalls employers face, what’s changed with recent audits and enforcement trends, and how to proactively protect your business.
Elevating Client Excellence: Jennifer Barr, ASP - Risk Business Partner
Elevating Client Excellence: Jennifer Barr, ASP - Risk Business Partner