Client Wins

Most organizations believe they have a people problem when results slip, complaints rise, or risk exposure increases. In reality, what they usually have is an expectation gap at the top. Policies exist.

Most organizations believe they have a people problem when results slip, complaints rise, or risk exposure increases. In reality, what they usually have is an expectation gap at the top. Policies exist.

Most organizations believe they have a people problem when results slip, complaints rise, or risk exposure increases. In reality, what they usually have is an expectation gap at the top. Policies exist.

Even great employers can face costly wage and hour claims—not because they ignored the law, but because their payroll systems weren’t configured correctly. One of the most common (and overlooked) risks is the Regular Rate of Pay (RROP)—the foundation for overtime calculations.When RROP is miscalculated, even slightly, it can lead to back pay, penalties, and lawsuits that threaten profit, reputation, and leadership credibility.Our new white paper, Why Your Business Needs Experts in Payroll & HR Compliance, explains how small payroll errors create big liabilities—and how aligning payroll, HR, and compliance systems protects your business from risk.

This success story shows how a home services company reversed declining customer loyalty by overhauling its broken performance management system. By implementing EGExcel, they empowered managers with real-time data, simplified coaching, and expert support—leading to better service quality, higher employee accountability, and renewed client trust.